April 15, 2024
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From timely Administrative Tasks to
Development & Bug Fixes, Data Migration and Data Management
to End User Training. Customers get to choose between different Support Models.
Facing an issue which needs to be acted upon immediately? Have a bespoke requirement? Quick Hourly billing model would be the best Fit.
Integrate your billing Tool which ours or Route the tickets you want us to work on. Ticket based support would be the right fit.
This could be for Change Management to daily Administration. Besides, our Monthly Support would work out lot lesser than a Permanent Hire.
SALESFORCE MANAGED SUPPORT SERVICES
Zivoke helps assisting in every step of the way, starting from roadmapping and all the way to achieving long-term value.
As your Business grows and evolves, your Salesforce needs to evolve too. Zivoke assists in streamlining evolved business processes to achieve greater harmony.
Zivoke takes them as either full fledged projects or tasks based projects. Ongoing Enhancements are an Integral part of Zivoke's Salesforce Managed Support Services.
Our Zivoke team of Salesforce experts, as well as other technology specialists, can provide technical expertise that are necessary to help your team thrive and succeed.
With our managed support services, you have the flexibility to keep the transition either small or undertake a full-scale business transformation.
Our team can assist you with a range of services, including integration monitoring, troubleshooting, custom API integrations, and more.
Our Salesforce devops maturity model can help you navigate the various stages of crawl, walk, and run, and enable you to achieve optimal results for your entire Org.
Zivoke's marketing automation specialists can assist you with Salesforce Marketing Cloud and Account Engagement (previously called Pardot).
Zivoke can develop custom reports and dashboards tailored specifically to your business needs, enabling you to view the metrics that matter the most to your organization.
South African Federation for Mental Health
Stefanie Poô - Business Development Director
We enjoyed working with Zivoke, as they took both our need and available budget into consideration. The team is very quick to respond to questions and queries and is very helpful, even with questions beyond the project scope.
Ohio Foundation
Bill Spiker - President
The Zivoke team was responsive and knowledgeable. They cared about meeting our needs and were a pleasure to work with. They communicated the costs and scope accurately and we felt 100% satisfied. We would recommend them without hesitation and feel we now have a valuable Salesforce resource for future needs.
Tourism London
Karen Dowhan - Director of Conventions
Manjunath from Zivoke was very friendly and helpful on the first few minutes of my initial call. He made me feel that I was important and assured that he could help with my Salesforce exporting and answered all of my questions. He and his team provided excellent customer service and surpassed our expectations. There was a lot of manual importing that his team needed to do. I would highly recommend Zivoke.
Cheng & Tsui
Judy Campbell - Head of Sales & Marketing
We had an excellent experience working with Zivoke. The problem faced was inheriting a highly underutilized, poorly set up CRM and an untrained team doing their best to use a structure that did not reflect our sales process. Zivoke listened intently to our long list of needs, put forth a very detailed proposal responding to those needs. Then they worked with us to restructure SF in a more user-friendly and productive way, The training they offered was excellent and customized to our needs. I highly recommend them.
Salesforce Managed Support refers to an ongoing service where experts provide assistance, maintenance, and troubleshooting for Salesforce instances. Zivoke's managed support includes end to end starting with Admin level support, development activities using APEX and Lightning Web Components (LWC), Integrations with 3rd party apps. Zivoke's Managed Support helps businesses maximize their Salesforce investment and maintain a stable and optimized CRM environment.
Zivoke's Salesforce development framework follows strict security protocols, ensuring a high level of data protection. Measures include encrypted connections (VPNs, SSL/TLS), role-based access control, and multi-factor authentication. Salesforce also complies with industry standards like GDPR and SOC 2, conducting regular security audits and maintaining data backups for added resilience.
Salesforce Managed Support typically includes a range of services, such as: Technical support for issue resolution and troubleshooting. Ongoing maintenance and system updates to ensure optimal performance. User training and guidance to enhance your team's Salesforce proficiency. Proactive monitoring and preventive measures to minimize potential disruptions and maximize the platform's efficiency.
Ongoing managed support for Salesforce offers several key benefits. First, if you have SLAs with Managed Support, it would help with immediate response to End Users to help continue with their day to day work. Overall optimizes performance by providing regular updates and maintenance, minimizing disruptions. Second, it ensures quick issue resolution, promptly addressing technical problems and user queries. Third, it enhances return on investment (ROI) by guiding organizations on effective feature utilization and integrations. Fourth, it offers proactive monitoring and security measures to safeguard data and maintain system integrity. Very importantly, it provides peace of mind, allowing businesses to focus on core activities while experts handle Salesforce maintenance and improvements.
The timeline for a Salesforce development project varies based on its complexity and scope. Smaller projects may take a few weeks, while larger implementations could span several months. Zivoke's project management and development frameworks include customization needs, integration requirements, data migration, and testing phases to ensure a successful deployment. Regular communication with the development team helps manage expectations and stay on track.
Zivoke has helped transform multiple Midsize and Enterprise companies digitally using Salesforce development. Starting from workflows to building a full blown App to run the entire business have been built on Salesforce. Zivoke's strong expertise in Salesforce Integration using MuleSoft & similar technologies or by using native APIs has helped organizations to get a 360 view of their end customers.
Absolutely! Managed Support can assist with Salesforce integrations and third-party applications. Our support teams will run a consulting engagement to understand the exact requirement and existing systems. Then a integration plan will be presented to all the stake holders ensure smooth integration between Salesforce and other external systems, as well as troubleshoot any issues that may arise. With team Zivoke's comprehensive knowledge and experience, we'll help optimize your Salesforce ecosystem and maximize the benefits of third-party app integrations.
With Zivoke's Managed Support, we prioritize rapid issue resolution by deciding on the SLAs for 'Time to Own' and 'Time to Resolve', categorized based on different levels of issue priorities. Our dedicated support team works diligently to address your concerns promptly. Response times vary based on the severity of the issue, but we aim to provide timely solutions and keep your Salesforce operations running smoothly. Count on Team Zivoke to minimize downtime and ensure a swift resolution to any challenges you may encounter.
Learn how we can Digitally Transform your Business
Contact Us
NEW YORK (CORPORATE OFFICE) 447 Broadway, 2nd FL #198 New York, NY 10013
+1 (347) 254 7642