Salesforce Managed Support
We offer expertise in Salesforce Enhancements, Optimization, migration to Lightning services, Implementation and Integration support.
channels available for assistance.
and Data Management to End User Training. Customers get to choose between
different Support Models.
Zivoke by the Numbers
Salesforce Managed Support
Salesforce Strategic planning
Building a Salesforce Org encompasses a range of activities, from executive goal setting workshops to business process reviews. Team Zivoke helps assisting in every step of the way, starting from roadmapping and all the way to achieving long-term value.
Salesforce optimization
As your Business grows and evolves, your Salesforce needs to evolve too. If you have been using Salesforce for a while, you might have accumulated technical debt, unused features, duplicate records, non insightful reports and thus missed opportunities. Zivoke assists in streamlining evolved business processes to achieve greater harmony.
Salesforce Ongoing enhancements
All the different Business Units keep scaling in an Organization, need for ongoing feature requests and changes keep arising. Zivoke takes them as either full fledged projects or tasks based projects. Ongoing Enhancements are an Integral part of Zivoke's Salesforce Managed Support Services.
Salesforce Technical experts and industry specialists
Although your admin may be great, they can't be expected to be an expert in every aspect of Salesforce. Our team of Salesforce experts, as well as other technology specialists, can provide technical expertise that are necessary to help your team thrive and succeed.
Salesforce Lightning Migration
Moving to Salesforce Lightning does not need to be a daunting and massive undertaking. With our managed support services, you have the flexibility to keep the transition either small or undertake a full-scale business transformation. You can choose how the migration impacts your organization, and all the stakeholders will be kept updated every step of the way..
Salesforce Integration updates and support
Why wait for updates when you can have real-time synchronization at your fingertips? Our team can assist you with a range of services, including integration monitoring, troubleshooting, custom API integrations, and more.
Salesforce Marketing Automation
Devise and develop great user experiences for both your potential and existing customers. Zivoke's marketing automation specialists can assist you with Salesforce Marketing Cloud and Account Engagement (previously called Pardot).
Salesforce Development Operations
By leveraging Salesforce devops best practices, you can boost productivity and eliminate unnecessary overhead. Our Salesforce devops maturity model can help you navigate the various stages of crawl, walk, and run, and enable you to achieve optimal results for your entire Org.
Salesforce Analytics, reports and dashboards
With just a click of a button, you can obtain a comprehensive bird's eye-view of your business. Team Zivoke can develop custom reports and dashboards tailored specifically to your business needs, enabling you to view the metrics that matter the most to your organization. Dashboards would be built for users under different Business Units, Territories and Hierarchies..
We Redefine and Enable your Business to Reach More Customers
company, we grow only if we make you successful.
FAQ
Salesforce Managed Support is a service that provides ongoing management and maintenance of Salesforce, with access to a team of certified experts to assist with technical issues, configuration, customization, and best practices
Our Salesforce Managed Services provide expertise, proactive support, and customization to optimize your Salesforce platform and improve business outcomes.
Salesforce supports customers through various channels such as online resources, community forums, customer support agents, and personalized support services to help them address their issues, improve their platform usage, and achieve their business objectives.
To choose the right Salesforce service for your business, consider your business needs, budget, and goals, and research various Salesforce service providers to compare their services, expertise, and reputation.