Refund and Cancellation Policy

Effective date: October 05, 2018
Zivoke Tech Labs Private Limited (“Zivoke”, “us”, “we”, or “our”) operates the www.zivoke.com website. At Zivoke, our Refund and Cancellation Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

Coverage & Scope

This Refund Policy covers Zivoke’s action and approach towards refunds. This Refund and Cancellation Policy does not apply to the practices of companies that Zivoke does not own or control or of persons that Zivoke does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Zivoke’s websites link.

Cancellation Policy

Subscription-Based Products/Services For subscription-based products or services, you can cancel your subscription at any time. Upon cancellation, you will continue to have access to the product or service until the end of the current billing cycle. No further charges will be incurred. To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team. Perpetual License Products Perpetual license products are one-time purchases without an expiration date. Cancellation is not applicable to perpetual license products as they are not tied to a subscription model. However, you may be eligible for a refund as described in Refund Policy Section.

Refund Policy

When Do You Qualify For Refunds? When you file a complaint to Zivoke, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue. While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*

* Development/Post-sales operations has not yet started
* The issues with the project are beyond the scope of rectification/resolution/fixing
* You have not violated our payment terms
* You have not used any information for monetary/business benefits (gained during the course of association)
* The reasons you made are valid/rational/realistic enough to qualify for refund trial
* You have presented all the proofs and evidences surfacing your refund claim
* The claim does not arise from any billing dispute coming from your bank or payment vendor
*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

 

How The Refund Takes Place?

1. Pre-Refund

* Refund query is processed, analyzed and checked for veracity * Match the query with the agreeable parameters and valid reference points * Arrange for refunds in permissible situations and settle fully or partly, as the case may be

2. Post-Refund

* Sign a proof agreement * Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course

3. Transaction

* The refund may take 7-10 business days to process, after the refund agreement is signed * You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
 

Changes

Zivoke may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Cancellation and Refund Policy, contact us at [email protected] or alternatively reach us at C-158, 17^th Street, Periyar Nagar, Perambur, Chennai 600082, Tamil Nadu, India.