October 23, 2024
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Catch and convert more Customers with Salesforce Sales Cloud. If you want to be up and running in a jiffy! We have a Jumpstart Solution. From Workflow Automation, Salesforce Customization & Development and Data Migration.
Make your Customer Service Standout and drive loyalty! Zivoke’s Service Cloud Consultants help automate manual tasks for live agents, deliver exceptional customer support, track service performance through Omni channels that Service Cloud supports.
We come at our Marketing Automation engagements from a marketing mindset, where we understand our clients Marketing Goals and configure Marketing Cloud for immediate success. Using modules like Journey Builder, Email Studio, Data Studio, etc
Zivoke helps integrate Salesforce with other market leading applications like SAP, Netsuite, Marketing Automation platforms, etc. It is either done using API's or other Integration tools like MuleSoft, Informatica, Dell Boomi, Zapier and the likes.
Zivoke has extensive experience in Salesforce development using Force.com platform, APEX, VisualForce, Lightning Design system LWC. We have designed & developed apps on Salesforce. Zivoke also develops bespoke Cloud based Applications & Mobile Apps.
South African Federation for Mental Health
Stefanie Poô - Business Development Director
We enjoyed working with Zivoke, as they took both our need and available budget into consideration. The team is very quick to respond to questions and queries and is very helpful, even with questions beyond the project scope.
Ohio Foundation
Bill Spiker - President
The Zivoke team was responsive and knowledgeable. They cared about meeting our needs and were a pleasure to work with. They communicated the costs and scope accurately and we felt 100% satisfied. We would recommend them without hesitation and feel we now have a valuable Salesforce resource for future needs.
Tourism London
Karen Dowhan - Director of Conventions
Manjunath from Zivoke was very friendly and helpful on the first few minutes of my initial call. He made me feel that I was important and assured that he could help with my Salesforce exporting and answered all of my questions. He and his team provided excellent customer service and surpassed our expectations. There was a lot of manual importing that his team needed to do. I would highly recommend Zivoke.
Cheng & Tsui
Judy Campbell - Head of Sales & Marketing
We had an excellent experience working with Zivoke. The problem faced was inheriting a highly underutilized, poorly set up CRM and an untrained team doing their best to use a structure that did not reflect our sales process. Zivoke listened intently to our long list of needs, put forth a very detailed proposal responding to those needs. Then they worked with us to restructure SF in a more user-friendly and productive way, The training they offered was excellent and customized to our needs. I highly recommend them.
Planning to Buy a CRM – Speak to the right set of people before buying the Software. We are all ears! Get free consulting up to 4 hours.
You already have the CRM in use, but it isn’t supporting your evolved Goals. We’ll have the right eyes look into it and get you back on track to make you grow even faster.
New to CRM, being a SME, you need help to get the maximum out of your Salesforce investment. We do exactly that – Talk to us!
You have a crazy idea? Well, we are crazy enough to build the App and brand it for you! And we’ll do it on any platform you choose like iOS, Android, Web or could just do all of them for you!
Our Journal
Salesforce is the worlds leading cloud-based Customer Relationship Management (CRM) platform. It offers services such as Sales Cloud for managing sales processes, Service Cloud for customer support, Marketing Cloud for marketing campaigns, and Commerce Cloud for e-commerce. Additionally, Salesforce provides tools for custom application development, data analytics, automation, and integration, helping businesses streamline operations, engage customers, and make data-driven decisions.
Salesforce consultants optimize and customize implementations by tailoring solutions, automating processes, integrating systems, providing training, and offering ongoing support, aligning Salesforce with your business needs.
All the Industries use Salesforce. Quick stats below - Professional services: 29% of Salesforce customers are in professional services, including lawyers, advertising professionals, architects, and accountants. Manufacturing: 11.1% of Salesforce customers are in manufacturing. Financial and banking services: 9.8% of Salesforce customers are in financial and banking services. Retail: 7.8% of Salesforce customers are in retail. Healthcare: Healthcare service providers can use Salesforce to organize patient data.
Zivoke's Salesforce development services involve creating tailored applications, integrating systems, and automating tasks using tools like Apex and Lightning Web Components (Lightning Design System). Zivoke's services customize Salesforce to match specific business needs, ensure data migration, and maintain security and compliance. They're offered by Zivoke's certified Salesforce experts to enhance CRM, streamline processes, and extend platform functionality and get maximum ROI.
Automation tools like workflows and process builder in Salesforce streamline and enhance processes by automating repetitive tasks and enforcing standardized procedures. Workflows can automatically trigger actions, such as sending email notifications or updating records, based on predefined criteria, while process builder offers a visual interface to create more complex automation flows with multiple actions and decisions. These tools reduce manual effort, minimize errors, and ensure consistency, ultimately improving efficiency and data accuracy in Salesforce processes.
With Salesforce suit of products, Zivoke helps Businesses streamline communication, personalize interactions, and automate processes, ultimately fostering stronger relationships with customers. Products such as Salesforce CRM (Sales Cloud), Marketing Cloud, Service Cloud, and Community Cloud empower organizations to deliver tailored experiences, resolve issues promptly, and engage customers effectively. Additionally, Salesforce's analytics capabilities enable companies to gain valuable insights to help deliver exceptional customer experiences.
Zivoke's data migration process begins with a thorough understanding of current workflows, automations, and processes. These elements are then meticulously replicated within the target Salesforce org. Following this groundwork, the migration proceeds by assessing data sources, extracting, cleaning, and transforming data, before loading it into the new system. Rigorous validation, testing, deployment, and post-migration maintenance measures are undertaken to guarantee data accuracy and completeness throughout the transition.
AI in Salesforce automates tasks, provides predictive analytics, enables personalization, and enhances customer support with chatbots. It also offers data insights and lead scoring, improving overall efficiency and decision-making in the platform.
Sales Organizations: Companies like Coca-Cola and T-Mobile have improved their sales processes by using Salesforce to track leads, manage customer relationships, and analyze sales data. Customer Support: Toyota and American Express use Salesforce to enhance customer support, providing better service and quicker issue resolution. Marketing: The Adidas marketing team utilizes Salesforce for personalized marketing campaigns, resulting in increased customer engagement and sales.
Salesforce offers extensive customization options for tailoring the platform to specific business needs, including the creation of custom objects and fields, defining workflows and approval processes, designing customized user interfaces with Visualforce and Lightning components, automating processes using Apex code and triggers, and integrating with third-party systems through APIs. Additionally, Salesforce AppExchange provides a marketplace for pre-built apps and components to further extend and customize the platform. These customization options allow organizations to adapt Salesforce to their unique processes and requirements.
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