Being a Small or Medium Business, it is difficult to have a dedicated resource with the expertise to handle a CRM. It is only reasonable to choose a service provider with the required technical expertise to get the maximum benefits of your CRM.
6 most important things to look for in your Salesforce service provider:
Closer to your Location
With the service provider closer to your location, it is easier to have meetings while kick-starting or finishing the project, during UAT or for the end user training. For an SMB, a constant stay in touch relationship with the CRM service provider is quite essential.
Check Reviews
As the idiom goes: it’s best to hear it straight from the horse’s mouth, after you select a few potential Salesforce implementation consultants, check for their review and see what their customer’s opinion about them is. Some of the websites you can use are Upcity.com or clutch.co to check reviews of your consultants online. Check for the consistency and the recency of the reviews to determine the company’s working patterns.
Matured Enough to understand your Domain
Your salesforce consulting firm should have an expertise in your business domain to understand the pain points of your business. With a strong domain expertise, your business can gain more automation.
Response Time
Choose a salesforce consultant who emphasizes with your business and needs. The consultant’s technical expertise and capabilities can be assessed by how well they understand your needs and address the crucial problems. Also, check for their responsiveness.
Customer Satisfaction
With a small business in hand, the following are the aspects a business owner should focus on to get the maximum benefits out of their Salesforce investment:
Quality than quantity
Efficiency
100% On-time deliverables
Customer Delight
Training and certifications
Choose a partner with multiple certifications to ensure that they are well trained and informed about the critical aspects of Salesforce which guarantees risk assessment from various angles, handling the complex environment and cost savings.
Choosing a Salesforce Consulting Firm
Now that you understand the aspects required in your Salesforce Service Provider, it is time to choose one for getting the most out of your business Salesforce. At Zivoke, we eat, sleep and breathe Salesforce. Your business, regardless of the size, can expect nothing but the best technical brains, responsive customer service, and professionalism from the Zivoke experts.
Zivoke redefines and enables your business to reach more customers. Talk to us, we’ll provide you with the best technical and customer support.
