May 14, 2024
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Lengthy Sales Cycle with disjoint ERP, Marketing, Operations and Customer support teams.
Automate Business processes and Workflows end to end. Got rid of Legacy systems; highly Integrated end state architecture.
Sales cycle reduction from 1 day to 45 mins due to automation on all layers.
Being a fast-growing business backed by Investors, the company started to face a lot
of Scale up challenges like the ones listed.
Leads came via different channels with no centralized place to track
conversions and Sales Commissions to Affiliates.
Cancellation process was not streamlined and thus affected customer
satisfaction.
Marketing Teams could not calculate accurate ROI’s due to different systems that were involved with multiple teams.
Partners did not have a portal to see their outstanding balances and create new Leads.
Existing Oracle NetSuite ERP did not have enough features to run the entire
business workflow
Existing Oracle NetSuite ERP did not have enough features to run the entire
business workflow
To address the above Business challenges, Zivoke proposed the solutions.
Customer was fast growing, with new leadership across all the divisions. Backed
with heavy investments, this leader in Sauna manufacturing was facing scale up
challenges. This included multiple system that need to be toggled to get information
for a particular Sale over the phone or for Post Sale Support. Zivoke architected a
tightly integrated end state, where workflows and data from legacy applications and
other smaller applications nearing subscription renewal would be re-built and
migrated to Salesforce. Tools Integrated with Salesforce namely, Five9 dialer, Domo,
Oracle NetSuite, Shopify, Marketing Cloud and Service Cloud. Both users and
Executive Management will be able to perform their day-to-day work quicker with the
power of data consolidated from across multiple tools. Pages to load quicker with all
the information for better Sales and Support.
We are showing few positive impacts that Zivoke’s solution brought to the client’s business.
South African Federation for Mental Health
Stefanie Poô - Business Development Director
We enjoyed working with Zivoke, as they took both our need and available budget into consideration. The team is very quick to respond to questions and queries and is very helpful, even with questions beyond the project scope.
Ohio Foundation
Bill Spiker - President
The Zivoke team was responsive and knowledgeable. They cared about meeting our needs and were a pleasure to work with. They communicated the costs and scope accurately and we felt 100% satisfied. We would recommend them without hesitation and feel we now have a valuable Salesforce resource for future needs.
Tourism London
Karen Dowhan - Director of Conventions
Manjunath from Zivoke was very friendly and helpful on the first few minutes of my initial call. He made me feel that I was important and assured that he could help with my Salesforce exporting and answered all of my questions. He and his team provided excellent customer service and surpassed our expectations. There was a lot of manual importing that his team needed to do. I would highly recommend Zivoke.
Cheng & Tsui
Judy Campbell - Head of Sales & Marketing
We had an excellent experience working with Zivoke. The problem faced was inheriting a highly underutilized, poorly set up CRM and an untrained team doing their best to use a structure that did not reflect our sales process. Zivoke listened intently to our long list of needs, put forth a very detailed proposal responding to those needs. Then they worked with us to restructure SF in a more user-friendly and productive way, The training they offered was excellent and customized to our needs. I highly recommend them.
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